Privacy Policy for findmydogchloe.com
1. Introduction
At findmydogchloe.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information. Our privacy practices are rooted in the principles of transparency, accountability, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all information collected through your use of the website located at findmydogchloe.com (the “Website”), and any associated services, communications, and digital features offered on or through the Website. For the purposes of applicable data protection laws, findmydogchloe.com is the data controller of your personal data and can be contacted at [email protected].
3. Categories of Personal Data We Collect
We collect and process the following categories of personal data:
a. Usage Data
Includes information about your interactions with the Website, such as browser type, IP address, referral source, pages viewed, and the duration of your visit.
b. Account Data
Includes personal identifiers provided when you create an account or register on the Website, such as your name, email address, phone number, and mailing address.
c. Profile Data
Includes preferences, purchase history, behavior on the site, and participation in promotions or surveys.
d. Communication Data
Includes records of inquiries, correspondence, and support requests that you send to us through contact forms, email, or live chat.
e. Technical Data
Includes device type, operating system, screen resolution, browser settings, and platform configuration.
f. Transaction Data
Includes payment details, order history, delivery address, and other data necessary to complete purchases and fulfill orders.
g. Preference Data
Includes your marketing communication preferences and areas of interest relevant to our products or services, such as pet care categories.
4. Legal Bases for Processing
We rely on the following lawful bases to process your personal data, in compliance with GDPR:
– Consent: For sending marketing communications, managing cookies, or when you actively consent to data use.
– Contract: To perform obligations under any contract entered into with you, including for purchases or providing services.
– Legitimate Interests: To improve our services, ensure website security, prevent fraud, or provide customer support, where these interests are not overridden by your rights and interests.
– Legal Obligation: Where processing is required to comply with a legal or regulatory obligation.
5. Your Rights
Under GDPR and CCPA, you may exercise the following rights regarding your personal data:
– Right of Access: You may request a copy of your personal data held by us.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, subject to certain exceptions.
– Right to Restrict Processing: You may request the limitation of how we use your data.
– Right to Data Portability: You may request to receive your data in a machine-readable format or have it transferred to another data controller.
– Right to Object: You may object to processing carried out on the basis of legitimate interests or direct marketing.
– Right Not to Be Discriminated Against (CCPA): You have the right to equal service and pricing even if you exercise your privacy rights.
To exercise any of these rights, contact us at [email protected].
6. Security Measures
We employ industry-standard technical and organizational measures to protect your data, including:
– HTTPS encryption of all online traffic
– Secure server environments and firewalls
– Role-based access controls
– Password controls and multifactor authentication for administration
– Regular security audits and software updates
– Staff privacy training and strict confidentiality obligations
7. International Transfers
Your data may be transferred and stored outside your country, including in jurisdictions that may not provide the same level of protection. In such instances, we implement appropriate safeguards including:
– Standard Contractual Clauses approved by the European Commission
– Binding corporate rules where applicable
– Third-party vendor Data Processing Agreements ensuring GDPR compliance
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected and in accordance with legal, tax, accounting, and regulatory obligations. Typical retention schedules are:
– Account Data: Retained for 3 years following the end of account activity.
– Transaction Data: Stored for 7 years to comply with tax laws.
– Communication Data: Retained for 2 years for reference and quality assurance.
– Usage and Technical Data: Retained for a maximum period of 12 months for analytics.
– Marketing Consent Data: Retained until consent is withdrawn or after 3 years of inactivity.
9. Cookie Policy
Cookies are small files stored on your device when you access the Website. We use the following types of cookies:
– Essential Cookies: Necessary for website functionality, such as user login or shopping basket functionality.
– Functional Cookies: Enhance user experience by remembering settings and preferences.
– Analytics Cookies: Provide anonymized statistical information about user behavior to improve our content and services.
– Performance Cookies: Monitor performance and usage metrics to detect problems and improve performance.
10. Cookie Management and GDPR/CCPA Compliance
You have full control over cookie usage. When you visit findmydogchloe.com, you are prompted to manage consent for non-essential cookies. You can also configure your browser settings to accept or reject different types of cookies and delete stored cookies at any time. Under GDPR and CCPA, consent is required for non-essential cookies, and you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
11. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If you are a parent or guardian and believe we may have collected data from a child under 13, please contact us immediately at [email protected], and we will take prompt action to delete that information.
12. Policy Updates and Notification
We reserve the right to update this Privacy Policy at our discretion to reflect legal, regulatory, or operational changes. When updates are made, we may notify you through the Website, email, or other appropriate means. Continued use of the Website after any changes indicates your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, your data, or how it is used, or if you wish to exercise your rights, please contact us at:
Email: [email protected]
We are committed to upholding the highest standards of privacy and data protection and strive to maintain compliance with all applicable laws, including GDPR and CCPA. We welcome your inquiries and are here to support your privacy choices.